Shipping policy

Way of Transportation

Lifevibe operates warehouses in the eastern and western United States.

For eligible U.S. orders, massage chairs are shipped through local or regional delivery carriers, such as DHL, FedEx, UPS, or specialized freight services. Someone may need to be available to receive the delivery and sign for the shipment.

Delivery dates and time windows are subject to carrier availability. If a scheduled delivery needs to be changed, we will make reasonable efforts to notify you in advance.

Delivery Options

Lifevibe offers free standard curbside delivery and an optional White Glove Delivery & Installation upgrade for eligible U.S. addresses.

Standard Curbside Delivery — Free

Standard curbside delivery is included with eligible orders at no additional charge. Your massage chair will be delivered to the curb or driveway of your designated address, subject to carrier access and delivery requirements.

Someone should be available to receive the shipment and sign for delivery when required.

Standard curbside delivery does not include bringing the chair inside your home, room placement, unpacking, assembly, or packaging removal.

White Glove Delivery & Installation — $499 per Chair

For customers who prefer additional assistance, White Glove Delivery & Installation is available as an optional upgrade for $499 per chair, subject to service-area availability and confirmation of delivery conditions.

The standard service includes:

  • A two-person delivery team equipped with lifting equipment.

  • In-home delivery and placement in your designated room.

  • Unpacking and basic assembly.

  • Stair carry for up to two floors, subject to safe access.

  • Removal of packaging materials generated during the included service.

The standard service includes up to 30 minutes for delivery and basic assembly. Specialized installation, additional labor, extended service time, or other work beyond the standard scope is not included in the $499 fee.

Additional charges may apply for service exceeding the standard time, stair carry beyond two floors, difficult access, special handling, extended delivery distances, or failed or rescheduled delivery attempts. These charges are assessed case by case and quoted separately based on the actual delivery requirements.

Moving existing furniture, modifying doorways, and removing or disposing of old massage chairs are not included unless separately confirmed in writing.

White Glove Delivery is subject to service availability, safe access, and confirmation of delivery requirements for your address.

For full service details, additional-charge conditions, service limitations, and frequently asked questions, please visit our White Glove Delivery & Installation page.

Special Situations

For certain locations, including restricted areas, islands, buildings with limited access, locations without suitable elevators, or other difficult delivery environments, additional delivery charges may apply. In some cases, delivery may be limited to the ground floor, curbside, or another accessible location.

For White Glove Delivery, stair access, narrow passages, tight turns, and other special handling requirements may also affect service availability and cost.

Please contact Lifevibe Support before delivery if you are unsure whether your address or access conditions require additional arrangements.

Any applicable additional charges will be quoted separately based on the actual delivery requirements.

Separate Shipments

Due to the size and weight of our massage chairs, some orders may be shipped in two or more boxes. These may include separate packages for the main chair unit, armrests, footrests, or other components.

Packages may arrive separately, sometimes on different days. If you receive only part of your shipment, please check your tracking information and contact us if the remaining packages do not arrive as expected.

Accessories included with your order may be shipped together with the main product or separately, depending on fulfillment arrangements.

Order Confirmation

Once your order has been approved and confirmed, you will receive an order confirmation email.

Please review your shipping address, telephone number, ZIP code, and other order details carefully. If any information is incorrect, contact us as soon as possible so we can determine whether changes can be made before shipment.

Once an order has shipped, address changes or delivery modifications may not be possible or may incur additional charges.

Order Processing and Shipping

Before shipment, we conduct quality checks and prepare your order for delivery.

Order processing generally takes up to 2 business days. During holidays or peak periods, processing may take up to 3 business days.

Estimated total delivery time consists of order processing time plus transit time.

Transit time is generally estimated at 3–20 business days, depending on the destination and the actual delivery arrangements made by the logistics provider. These estimates are not guaranteed delivery dates.

Processing or transit may take longer due to severe weather, carrier delays, holidays, customs or regulatory requirements where applicable, or other circumstances beyond our control.

For White Glove Delivery, scheduling is subject to service-provider availability and confirmation of any special delivery requirements.

Oversized Shipments

Due to the size and weight of massage chairs, freight carriers may require additional time to arrange pickup or delivery appointments. In some cases, carrier pickup or scheduling may take up to 10 business days, which may extend the overall delivery timeline.

We appreciate your patience while oversized shipments are coordinated.

Shipping Costs

Standard curbside shipping is free for eligible orders delivered to eligible U.S. addresses.

White Glove Delivery & Installation is an optional paid upgrade available for $499 per chair, subject to service-area availability and delivery conditions.

Additional charges may apply for special delivery requirements or services beyond the standard White Glove scope. These charges are assessed case by case and quoted separately based on the actual delivery requirements.

Please refer to our White Glove Delivery & Installation page for details about included services, additional charges, and service limitations.

Shipping Areas

Lifevibe currently ships to eligible addresses within the United States. Delivery is not available to the following locations:

  • American Samoa

  • Alaska

  • Federated States of Micronesia

  • Hawaii

  • Northern Mariana Islands

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • U.S. Armed Forces locations in Europe

  • U.S. Armed Forces locations in the Pacific

White Glove Delivery may have additional service-area restrictions beyond those applicable to standard shipping. Please contact us to confirm availability for your address before selecting the service.

Tracking Your Order

After your order ships, we will send you a tracking number by email so you can follow your shipment.

Delivery dates may be affected by carrier schedules, weather conditions, transportation arrangements, and other external factors. Please refer to the tracking information for the latest available delivery updates.

If your package has not arrived, or tracking shows it was delivered but you have not received it, please contact Customer Service within 45 days of your order date so we can investigate.

For other order, product, or shipping-related issues, please contact Customer Service within 90 days of your order date.

White Glove Service Cancellation & Refunds

White Glove Delivery & Installation is purchased as part of your massage chair order and cannot be canceled separately through the standard order cancellation process.

If you wish to cancel your entire order, the massage chair and White Glove service must be canceled together, subject to our applicable order cancellation and refund policies.

If you wish to keep your massage chair order but cancel the White Glove service, please contact Lifevibe Support. Our team will review your request and assist with a separate refund for the service, where applicable.

If the service has already been scheduled or performed, the available cancellation or refund options may depend on the circumstances of your order. Please contact us for assistance.

For additional information, please review our Refund Policy or contact Lifevibe Support.

Important Notes

  1. Lifevibe currently supports eligible U.S. delivery addresses only.

  2. Please provide a complete and accurate shipping address, telephone number, and ZIP code. Lifevibe is not responsible for delivery failures caused by missing, incomplete, or incorrect destination information.

  3. Estimated transit time does not include order processing time.

  4. Delivery dates and times are estimates and may change due to carrier availability or circumstances beyond our control.

  5. White Glove Delivery is an optional paid service. Its availability, included services, and any additional charges are subject to confirmation based on your address and delivery conditions.

Contact Lifevibe Support

If you have questions about shipping, delivery arrangements, White Glove service availability, or additional charges, please contact us.

Email: service@lifevibemassage.com

Phone: +1 866-989-0158

Email and phone support hours: Monday–Sunday, 9:00 AM–6:00 PM (UTC+08:00)

For full details about our premium delivery service, visit our White Glove Delivery & Installation page.