Browse By Topics
Tapping or Hum
Possible Causes
▪These sounds are normal and arise from air pump, motor or other mechanical parts.
Possible Solution
▪Normal, no need to take any measure
Sudden Chair Stop
Possible Causes
▪Power connection is bad
▪Auto program time is up
Possible Solution
▪Unplug and reinsert the power cord to the chair
▪Normal circumstance
Power On Failure
Possible Causes
▪Power switch is not turned on
▪Connection between plug and socket is bad
▪Massage remote is not turned on
▪Power wire plug is broken
▪Fuse is blown
▪Control unit fails to work properly
Possible Solution
▪Turn on switch
▪Insert power cord again
▪Press power button on remote
▪Contact customer service or professional technician
▪Replace with a fuse of same type and rating
▪Contact our customer service or professional technician
Roller Height Change
Possible Causes
▪Rollers work alternately
Possible Solution
▪Normal, no need to take any measure
Abnormal Sound Issue
Possible Causes
▪May be caused by over-working of the massage chair
Possible Solution
▪Reduce usage
▪Contact our customer service or professional technician
Recline Function Fail
Possible Causes
▪Be obstructed, make sure that there is enough space for the chair to fully recline
Possible Solution
▪Stop operation, move the obstacles and provide sufficient clearance
Restore Position Fail
Possible Causes
▪Electric motion pole fails
▪Plug connection is bad
Possible Solution
▪Contact our customer service or professional technician
▪Insert the power plug properly into the socket
Speaker No Sound
Possible Causes
▪The volume is adjusted to its minimum setting
Possible Solution
▪Adjust the speaker volume and ensure that both the chair's and phone's Bluetooth settings are activated
For More Information
Tracking
Need the status of your order?
Policy
See our Return & Refund Policy for returns and exchanges.
Warranty
Check our 5-year warranty terms, and register warranty to gain 6 extra months of coverage.
FAQs
What makes your massage chairs better than others?
Lifevibe® massage chairs combine traditional massage techniques with vibroacoustic therapy (SonicSync™), dual heating and advanced Zero Gravity design and more. This unique integration delivers a deeper, safer and more immersive relaxation experience compared to regular massage chairs.
What is the warranty? What does it cover? And can I get the extended warranties?
The standard warranty is 5 year, covering essential components such as the motors, frame and electronic parts. Normal wear-and-tear or misuse damage is not included. To extend the warranty, you can contact our professional team by email: service@lifevibemassage.com.
My warranty expired. Can I still get support?
Yes. Even after the warranty expires, you still have access to lifetime customer support for troubleshooting, paid repairs and replacement parts.
How long will delivery take?
We have warehouses in the west and east of the United States, the United Kingdom and Australia. The order processing time is usually within 2 business days and shipping time is 3 days - 20 days, depending on your location and shipping option.
Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chairs offer an exchange of a new unit if deemed unrepairable or defective by our service team to the point a replacement is needed. After 30 days, all of our chair manufacturers offer warranty service. For more details, check our return and refund policy
My massage chair is broken. What should l do?
We're here to help! Contact us at lifevibemassage.com to get started here
Contact Us
Reach Us Anytime