White Glove Delivery
A More Convenient Way to Bring Lifevibe Home
Your relaxation experience begins with a smooth delivery.
Upgrade your Lifevibe Prime order with White Glove Delivery & Installation for $499 per chair. Our professional two-person delivery team will bring your massage chair into your home, place it in your designated room, unpack it, provide basic assembly, and remove the packaging materials.
Let our team handle the heavy lifting while you prepare to enjoy your new Lifevibe massage chair.
$499 per chair · Basic Installation Included
Optional paid service. Availability is subject to your delivery location and access conditions. Additional charges may apply for special delivery requirements.
What's Included in Your $499 Service?
Two-Person Delivery Team
A professional two-person team equipped with lifting equipment will help deliver your massage chair safely into your home, subject to access and safety requirements.
In-Home Delivery & Room Placement
Your massage chair will be delivered to your designated room and placed in your preferred location, provided the delivery path is accessible and safe.
Unpacking & Basic Assembly
We'll unpack your massage chair and provide basic assembly as part of the service. Specialized installation or additional assembly work is not included in the standard fee.
Stair Carry — Up to Two Floors
Stair carry is included for up to two floors, subject to safe access and the delivery team's assessment. Additional floors or difficult stair conditions may require extra charges.
Packaging Removal & Cleanup
We'll remove the packaging materials generated during the included unpacking and basic assembly service, leaving the immediate work area tidy.
How White Glove Delivery Works
1. Select White Glove Delivery
Add the optional $499 White Glove Delivery service when purchasing your Lifevibe Prime massage chair.
2. Confirm Your Delivery Details
After your order is placed, our Lifevibe Support team will contact you to confirm your delivery address, room placement, stair access, and any special delivery requirements.
3. Arrange Your Delivery
Our Support team will review any applicable additional charges with you and coordinate the delivery arrangements with our service provider.
4. Receive Your Massage Chair
The delivery team will bring your massage chair into the designated room, unpack it, complete basic assembly, and remove packaging materials within the agreed service scope.
When May Additional Charges Apply?
The $499 fee covers the standard White Glove service described above. Certain delivery conditions or requests may require additional labor, time, or transportation arrangements.
Additional charges are assessed case by case and quoted separately based on the actual delivery requirements. Any applicable additional charges will be discussed with you before the additional service is arranged.
Service Time Exceeds 30 Minutes
The standard White Glove service includes up to 30 minutes for delivery and basic assembly. If the service takes longer due to access difficulties, additional work, or other on-site conditions, additional charges may apply.
More Than Two Floors of Stair Carry
The included stair service covers up to two floors. Deliveries involving additional floors, difficult stairways, or extra labor requirements may incur additional charges.
Difficult Access or Special Handling
Additional charges may apply when delivery requires special handling, additional personnel, or extra work due to narrow doorways, tight turns, restricted access, or other challenging conditions.
Extended Delivery Distance or Special Location Requirements
Some addresses may require additional transportation arrangements or involve distances beyond standard service coverage. Any applicable surcharge will be quoted separately.
Failed or Rescheduled Delivery Attempts
Additional fees may apply if the delivery team cannot complete the service because the recipient is unavailable, access is blocked, the chair cannot pass through an entryway, or the delivery area is not ready. Rescheduling or repeat delivery may also incur additional charges.
Before Your Delivery: If you anticipate special access requirements or believe additional services may be needed, please contact Lifevibe Support in advance. Additional service fees will be quoted separately based on your order and delivery conditions.
Prepare for a Smooth Delivery
A few simple steps can help your delivery go smoothly.
Measure Before Ordering
Measure your entry doors, hallways, stairways, turns, and intended placement area. Compare these measurements with the dimensions of your selected massage chair.
Clear the Delivery Path
Remove obstacles along the route from your entrance to the designated room. Please ensure the delivery team has sufficient space to move the chair safely.
Tell Us About Special Conditions
If your home has multiple flights of stairs, narrow passages, restricted access, or other unusual conditions, contact us before delivery so we can review the requirements and determine whether additional arrangements are needed.
Be Available at the Scheduled Time
Please ensure someone is available to receive the delivery. Delivery appointments are subject to carrier scheduling and availability.
Important Service Limitations
Please review the following conditions before selecting White Glove Delivery.
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Furniture Moving: Moving existing furniture or personal belongings is not included.
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Door Removal or Property Modifications: Removing doors, modifying doorways, or making structural changes to accommodate the chair is not included.
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Old Chair Removal: Removal or disposal of an existing massage chair is not included unless separately confirmed in writing.
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Additional Installation: The $499 fee includes basic assembly only. Specialized installation, additional work, or services beyond the standard scope require separate confirmation and may incur additional charges.
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Safe Access: The delivery team may decline or modify placement if the route is unsafe, the chair cannot pass through the available space, or delivery could damage the property or product.
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Alternative Placement: If the requested room cannot be accessed safely, an alternative placement may be discussed. The delivery team cannot guarantee placement in a location that does not meet access or safety requirements.
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Service Availability: White Glove Delivery is subject to service-area coverage and confirmation of the delivery conditions for your address.
If delivery cannot be completed because of access limitations or other conditions outside the agreed service scope, additional delivery, labor, or rescheduling fees may apply. Any applicable charges will be reviewed based on the circumstances of your order.
Frequently Asked Questions
Is White Glove Delivery required?
No. White Glove Delivery is optional. You can choose free standard curbside delivery if you do not need in-home delivery and basic assembly.
Can I cancel or get a refund for White Glove Delivery?
White Glove Delivery is purchased as part of your massage chair order and cannot be canceled separately through the standard order cancellation process. If you wish to cancel your entire order, the massage chair and White Glove Delivery service must be canceled together.
If you would like to cancel only the White Glove Delivery service while keeping your massage chair order, please contact Lifevibe Support. Our team can review your request and assist with a separate refund for the service, where applicable.
What does the $499 fee include?
It includes a two-person delivery team, in-home delivery and placement, unpacking, basic assembly, stair carry up to two floors, and removal of packaging materials generated during the included service, subject to access and safety requirements.
Is full installation included?
The $499 service includes basic assembly, not unlimited or specialized installation. Additional installation work must be confirmed separately and may incur additional charges.
Are stairs included?
Stair carry up to two floors is included, subject to safe access. Additional floors or difficult stair conditions may require a separate quote.
What if my delivery takes longer than 30 minutes?
The standard service covers up to 30 minutes for delivery and basic assembly. If additional time is needed, extra charges may apply based on the circumstances.
Will the delivery team move my furniture or remove my old massage chair?
No. Moving existing furniture and removing or disposing of old massage chairs are not included unless separately arranged and confirmed in writing.
Can I request an exact delivery time?
Delivery timing depends on the carrier's schedule and availability. A delivery window will be communicated when available, but an exact arrival time cannot be guaranteed.
What if my massage chair cannot fit through my doorway or staircase?
Please measure all access points before ordering. If the chair cannot be delivered safely because of insufficient clearance, the team may be unable to complete delivery. Additional delivery or rescheduling fees may apply.
How are additional charges determined?
Additional charges depend on the specific delivery requirements, labor, time, distance, and access conditions. Contact Lifevibe Support for a quote before the service is arranged.
Need Help With Your Delivery?
We're here to help you prepare for your Lifevibe delivery.
If you have questions about White Glove service coverage, stairs, access requirements, or additional charges, contact our support team before placing your order.
Email: service@lifevibemassage.com
Lifevibe — Your Comfort, Thoughtfully Delivered.