Shipping And Delivery

We operate warehouses in the West and East of the United States, the United Kingdom, and Australia, ensuring efficient delivery worldwide.

Your chairs are delivered directly to your doorstep via trusted local couriers (e.g., DHL, FedEx, UPS-Truck), provided someone is available to receive the shipment.

We fulfill your selected delivery date and time 99% of the time. In the rare event we cannot, we’ll contact you at least one business day in advance to reschedule.

Additional delivery charges may apply for restricted zones, islands, CBD towers, or no-lift areas, or delivery may be limited to downstairs only.

Please contact us to confirm any additional costs if you’re unsure about your location.

Due to their size and weight, some chairs are shipped in multiple boxes (e.g., main unit, armrests, or footrests).

If you receive only one box, the others typically arrive the next day. Accessories are delivered together.

Contact us immediately if you don’t receive all boxes within the expected timeframe.

Confirm Payment: Upon order approval, you’ll receive a confirmation email. Contact us immediately if any order details are incorrect to amend before shipment.

Shipping Out: We conduct rigorous quality testing and careful packaging before shipping. Order processing takes 2 business days (3 during holidays) for quality assurance, packaging, label printing, and handover to our shipping partner.

• Total shipping time = preparation time + shipping time (3–20 days, depending on the logistics provider).
• Delays may occur due to force majeure events.
• Oversized cargo may take up to 10 business days for the logistics provider to pick up, causing potential delays.

All products on our site currently qualify for free shipping.

We currently ship only to the United States, excluding the following areas:

• American Samoa
• Alaska
• Micronesia
• Hawaii
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• European Armed Forces
• Pacific Armed Forces

After your order ships, you’ll receive a tracking number via email to monitor your package. Delivery typically occurs within the estimated timeframe, though flight schedules, weather, or other external factors may cause delays. Refer to the tracking information for the most accurate delivery date.

If your package hasn’t arrived or tracking indicates delivery but you haven’t received it, contact Customer Service within 45 days of the order date. For other issues, reach out within 90 days.

• We currently support only the U.S. market.
• Provide a complete and accurate shipping address, including telephone number and zip code, to ensure successful delivery. Real Relax is not responsible for failed deliveries due to missing, incomplete, or incorrect address information.
• Shipping time excludes order processing time.